You may return most new, unopened items within 30 days of delivery for an exchange or a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
When returning an item, you can post it to Playbill NZ Ltd, P.O. Box 112187, Penrose, Auckland 1642 (this is for a parcel without a tracking number), or Courier it to Playbill NZ Ltd, c/- Mt Smart Stadium, 2 Beasley Ave, Penrose, Auckland 1061 (if posting to this address the parcel MUST have a tracking number. Please also include a brief note with your contact details, order number and exchange request so we can process this quicker.
If you are returning an item for exchange within New Zealand please also include a self-addressed pre-paid return postage bag for us to send your exchanged item in. For those wanting to exchange items outside of New Zealand you will need to provide credit card details so we can charge the additional postage upon receipt of the items you wish to exchange.
Please note that we are unable to provide returns or exchanges on personalised jerseys as they are no longer considered to be in a new condition
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Import Tax for International Orders
GST is not charged on any orders placed outside of NZ and AUS, however the customer may be required to pay tax on the goods upon arrival in the destination country. This is dependant in the customs regulations of individual countries and it is the customers responsibility to be familiar with these regulations.